Always, Always, Always purchase tickets directly from the airline. Going through on line discount companies will only cause unnecessary stress. I cannot tell you how many passengers I have spoken to who have has their reservations "lost", connections messed up, and many other problems due to dealing with these companies. It may cost a little more, but in the long run it is worth it.
You are not alone with Orbitz....
http://www.thebestpageintheuniverse.net/c.cgi?u=orbitz_blows
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